FAQ

Frequently asked questions

What happens if I'm not satisfied with the final product?


Before I start to work on the project we will have a conversation to make sure that your vision is projected into my work. After this conversation you are free to cancel the order. Otherwise I will start to work on what we decide. Once I have started you will not be able to do any big changes since a lot of time is spent on these videos. But don't worry, when I have something to show I will send you a draft for you to look at. From that you are free to come with smaller adjustments.




How do I send you the footage I want you to work with?


You can send me all the footage by mail to twoavisuals@gmail.com




How long is the delivery time?


The delivery time will be depending on the amount of of jobs I have before yours. I will always give you an estimate if you contact me. Most likely you will have your first draft as early as 1-3 days after placing your order and the finished product the same day or the day after you give me your thoughts on the draft! If you got a deadline for a song release or similar, please let me know and will do my best to have it done to that date!




Will others be able to have the same visulizer/canvas I purchase?


No! When you buy a Spotify canvas or visualizer from me it will be custom made and 100% unique just for YOU. I will not give it to anyone else.




Will more artists be able to purchase the same visual as I get?


No! It will be 100% unique and only yours. When you purchase any video you will have the full rights and licence for it. You can use it for anything you want, but no one else may use it.




How do I make the payment?


You can choose to either pay by card or PayPal. Both methods are safe to use and will be handled by your bank or PayPal.